Returns & Refunds

  • We do our best to ensure that your items always reach you in perfect condition. However, very rarely there may be damage caused to the item in transit that is beyond our control. In this situation we will always ensure that you receive either a replacement item or your money back. Please contact us within 48 hours of delivery and include photos of the issue. We will arrange a replacement or a full refund, and any return postage will be covered by us.
  • If you change your mind, you may return unused items within 14 days of delivery. In this case, return postage is the responsibility of the customer. We cannot accept returns on candles that are not in their original packaging or that have been used or burned.
  • To successfully return an item, first make sure that it is in a resalable condition and packaged in such a way that it won’t be damaged in transit. You can then post the item back to us via your preferred courier.